FAQ

Questions, answered straight.

Everything people ask us about ECS, ordering, and what happens after you click "Get a Quote." If your question isn't here, ask us directly — a real person answers.

THE CABINETS

About ECS & assembly

  • No — and that's exactly why we call our system ECS, not RTA. Big-box flat-packs use thin panels, cam locks, and bags of loose hardware. ECS cabinets are CNC-machined from 3/4" panel throughout — including backs and shelving — and join with structural connectors that come pre-installed from our shop. You screw the panels together and the cabinet pulls itself square. See the full comparison on our Why ECS page.

  • If you can use a drill, you can assemble an ECS cabinet. Connectors arrive pre-installed, panels are pre-drilled, and each cabinet comes with a one-page instruction sheet. Most cabinets take minutes, not hours — no sorting hardware bags, no guessing which panel goes where.

  • A drill or driver and the MJR assembly bit (available with your order). That's it for the cabinets themselves. Installing them in your space needs the usual install basics — level, shims, and screws for securing to studs.

  • Yes. Every cabinet we make is available fully assembled or as an ECS flat-pack — same materials, same hardware, same warranty. Flat-pack simply saves you money on assembly and delivery.

  • Replacement parts are always available: hinges, connectors, drawer components, shelf clips and panels. Contact the dealer you bought from, or contact us directly. Please include:

    • your order number

    • the dealer you purchased from

    • a photo of the part

    • the part’s label or sticker

    Pick up your part free at MJR in Cardinal or at the dealer you bought from. If you’d rather have it shipped direct, shipping charges typically apply.

GETTING STARTED

Ordering & quotes

  • Send us your layout, measurements or even a rough sketch. Use our quote form, email us, or go through your local dealer. Homeowners are best served by the dealer nearest them. We’ll spec the cabinets and send you an itemized quote, free and with no pressure. Drawings may be included depending on the project. Not sure what to measure? Ask, and we’ll walk you through it.

  • It depends on order volume, how complex the project is, and any special-order items. A typical simpler kitchen takes up to one week.

  • Lead times vary with the order and our current production schedule. Every cabinet is made to order, and we confirm your lead time when you place your order. Stock items that ship faster are coming in spring 2027.

  • We take a 60% deposit to start your order, with the balance due at pickup. If you’re buying through a dealer, the dealer’s payment terms apply. We accept e-transfer, debit, cash, credit card and cheque. E-transfer is preferred, credit card payments carry a processing fee, and we ask that you avoid cheques when possible. Your quote shows the HST and the total amount.

  • Yes. Cabinet doors and drawer fronts, drawer boxes, floating shelves and panels are all available on their own, made to your sizes. DIY builds are welcome.

OPTIONS

Products & customization

  • Yes — custom widths, heights, and depths are our normal business, not an exception. If your space needs a 19-3/4" cabinet, you get a 19-3/4" cabinet, not a 18" cabinet and a filler strip.

  • We make six MJR door profiles: Shaker 45, Shaker Square, Micro Shaker, Heritage Raised Panel, Luxe Slab and Melamine Slab. We also offer the Richelieu door line and solid wood doors. Finishes:

    • Painted: our standard colours, popular Benjamin Moore colours, or a custom Benjamin Moore match. Satin (20%) sheen is standard, with other sheens on request.

    • Thermofoil: over 80 colours.

    • Melamine: slab doors in any of our Tafisa colours.

    • Stained: wood doors in our Minwax stain colours, with custom stain matching on request.

    Want something different? Build your own custom MDF door: choose the stile and rail widths and the panel depth, and we’ll cut a sample for your approval before production. A setup fee applies. Custom colours, custom sheens and custom stains also carry a matching fee.

  • Right now, every ECS cabinet is made to order to your exact dimensions and finish choices. A stock line of popular sizes and finishes is coming in spring 2027. It will ship faster, at a sharper price, and be built to the same ECS construction standard. You’ll be able to mix the two: stock for the main run, and custom where the space demands it.

  • Yes — bases are standard counter height and depth, and we build dedicated cabinets for sinks, cooktops, dishwashers, wall ovens, microwaves, and refrigerators. Any countertop material installs on our cabinets.

AFTER YOU ORDER

Delivery, warranty & support

  • Yes. Choose whichever suits your job:

    • Pick up at MJR, 921 County Rd 2, Cardinal. Loading is done by you, so bring help.

    • Pick up at your dealer.

    • Delivery across Eastern Ontario. Our delivery is to the door. Unloading and moving cabinets into the building is done by you or your installer, not MJR.

    • Freight shipping anywhere.

    Delivery and freight charges apply. Any order can ship on a skid on request. Flat-pack skids must be returned or replaced, or a skid fee applies.

    Please check your order within 7 days of delivery and send us photos of any shipping damage or missing parts. We fix those fast, but they are not warranty claims.

  • Every cabinet ships fully assembled or as an ECS flat-pack. It’s the same cabinet with the same materials, hardware and finish.

    • Assembled cabinets arrive built, with mounting plates, levelling feet and standard inserts installed. Each one is wrapped on its own, and the cabinet number sticker stays on the back so you can match it to your plan.

    • Flat-pack cabinets arrive as labelled panel packs with the connectors pre-installed. Small orders come with hardware packed per cabinet. Larger orders get one consolidated hardware bag and a document envelope with instructions, elevations, a plan view and the item list.

    Either way, doors, drawer fronts and hinges are packed separately to prevent damage. See exactly what’s in the box: [Assembled vs. ECS Flat-Pack]

  • MJR cabinet boxes, drawer boxes and MJR-made inserts carry a limited lifetime warranty against defects in materials and workmanship. Doors, finishes and other components have their own terms, and replacement parts are free. To make a claim, email warranty@mjrhomesolutions.ca within 30 days of noticing the problem, or go through the dealer you bought from. No registration is needed: your invoice is your proof of purchase. Full terms: [MJR Limited Lifetime Warranty]

  • Yes. Call or email us, or contact your dealer, and you’ll reach someone who knows the product. Assembly guides and videos are on our Resources page.

FOR THE TRADE

Trade & dealers

  • All the time. Contractors and developers can order directly from us; send your plans through the quote form or by email. Custom sizing, consistent quality and fast assembly make ECS a strong fit for trade work. Pricing is the same for everyone, so there’s no separate trade price list.

  • Yes. We sell through building centres and kitchen & bath showrooms across Eastern Ontario, and we’re open to new dealers. [Contact us] to talk about becoming one.

Ask us directly.

No call centres, no scripts — you'll talk to someone who builds cabinets.

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