HOW IT WORKS
Design It. Build It. Love It. Here's the whole process.
From first sketch to finished kitchen — what happens, what you decide, and exactly what to expect at every step. No surprises is the whole point.
01
Send us your project.
Layout drawings, measurements, or a rough sketch with sizes — whatever you have. Not sure how to measure? Our short measuring guide shows you exactly what to do. You’ll get back a design and an estimate — free. If you move forward, your first two design changes are included; further revisions carry a fee.
02
Approve the details.
We finalize sizes, door styles, finishes and options. Custom paint colours are matched to the Benjamin Moore swatch you choose. When everything’s right, you approve the order. Your deposit must be paid before any scheduling or production begins.
03
We build it.
Every panel is CNC-machined, edge-banded, finished, and quality-checked in our Canadian facility — connectors pre-installed, hardware included, doors packed separately so they arrive flawless. Production timelines fluctuate with volume — we’ll give you a current window when you order.
04
Delivery or pickup.
Pick up from our facility, or we deliver to your site. Heads-up on delivery: our driver brings your order to your address, but unloading is up to you — have a helper or two ready. ECS flat-packs are designed to carry comfortably — one or two people, depending on size. Delivery is available within our delivery radius for a fee — ask us when you quote.
05
Assemble and install.
ECS assembly takes minutes per cabinet once you’re familiar with it — expect the first one to take a little longer. One-page instructions, pre-installed connectors, and minimal hardware bags depending on configuration. Installation into your space is handled by you or your contractor; we don’t install, but we make installing easy: every cabinet arrives square, true to size, and pre-drilled. Stuck mid-install? Call us. Need an installer? We have recommendations — and the dealer you buy from may offer installation too.
What we need from you
Your measurements
Wall-to-wall dimensions, ceiling height, and window/door positions. We’ll send a simple measuring guide.
Your appliance specs
Fridge, range, dishwasher, hood model numbers — so every opening fits exactly.
Your decisions on time
Changes before production are generally free or minimal. Once your job is in production, changes and delays carry a fee — and add-ons are treated as new orders, which may not deliver with the original.
Delivery day facts
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Curbside delivery — we bring it to your address; you unload. Two people handle it comfortably.
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Check it over — inspect packages on arrival and report any shipping damage within 72 hours — we make it right.
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Store it right — keep packs or assembled cabinets flat, dry, and indoors until installation.
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Doors ship protected — packed separately from boxes so faces arrive flawless.
More questions about the process?
Ready for step one?
Send us what you have — even a napkin sketch counts.